Products
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All Access Pass
BundleBEST DEAL! Upskill your team with 120+ courses and 12-month access. From phone to exam communication skills, your staff will become confident communicators who get more clients to say YES. New 2025 courses automatically added at no additional cost!
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Core Skills For Receptionists: 12 Courses
BundleCore Skills for Receptionists includes 12 one-hour courses on phone skills, scheduling, client service, difficult clients, and financial conversations.
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Creating a 5-Star Veterinary Office: 6 Courses
BundleGet 6 one-hour courses on 5-star experiences over the phone and during exams, master presenting treatment plans, show value for fees, be an efficient CSR, and 60 client service ideas.
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The 6 Best Courses for CSRs
BundleImprove phone skills with courses on how to triage calls, handle challenging callers, and scripts for confident conversations. Learn how to schedule exams and procedures. Discover 60 ideas to create amazing client experiences.
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Jump-Start Your New Receptionist: 6 Courses
BundleGet training and tools that new client service representatives need during onboarding. Here are the first skillsets that new hires need to master. Includes an onboarding checklist for the first 90 days of employment.
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Confident Exam Conversations: 6 Courses
BundleWhen veterinarians, technicians, and veterinary assistants communicate with confidence, clients understand diagnoses and accept treatments. As a result, patients get the care they need and you grow revenue. Up your game in exam rooms!
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Phone and Productivity Skills for CSRs: 6 Courses
BundleElevate your client service team's phone and scheduling skills. Packed with scripts, your CSRs will learn the right words to say and ways to better manage phone time. Learn productivity tips that are lifesavers when you're short-staffed.
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Must-Have Skills for Client Service Teams: 3 Courses
BundleSupport your client service team with training they will immediately use. Get 20 phone scripts with the right words to say, everything they need to know about scheduling appointments and surgeries, and how to handle challenging callers.
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Communication Skills For Your Entire Team: 12 Courses
BundleGet 12 one-hour courses designed for every position. Be better communicators in exam rooms, improve surgical and dental compliance, have confident financial conversations, and make effective callbacks.
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The Efficient Front Office: 6 Courses
BundleBring calm to the chaos at your hospital with our best courses on front-office efficiency. Learn how to triage calls, respond when callers challenge you, improve appointment scheduling, manage hold time, and turn calls into texts.
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Essential Phone Skills: 6 Courses
BundleThe telephone is the front door of your veterinary hospital. Callers form an impression of your practice within 7 seconds. Answering phones requires compassion, empathy, and professionalism. Train new hires and refresh phone skills of seasoned staff.
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Build a Profitable Practice: 3 Courses
BundleStrengthen your ability to talk about money with clients. Learn how to stop internet and retail pharmacies from steal your pharmacy business, which is 25% to 30% of income. Discover ways to communicate with and engage Millennials.