How to Deal with JerksCourse
Emotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy.
Create a Better Checkout ExperienceCourse
Get scripts to present invoices for preventive care, sick patients, chronic conditions, and surgery. Discover trends in mobile payments and exam room checkout. Find out the importance of multiple payment options. (Non-CE eligible)
15 Communication Skills for Veterinary TeamsCourse
Every team member must be an effective communicator for pets to get needed medical care. Get 15 communication skills, including phone greetings, history questions, verbalizing exams, recommending blood work, presenting invoices, and more.
Preparing Clients for Surgery and DentistryCourse
Learn how to present treatment plans and lead clients to book procedures on the day of diagnosis. Discover best practices for admission and discharge appointments. Get scripts for dental and surgical confirmations. (Non-CE eligible)
The Team’s Role in Promoting DentistryCourse
Learn how to use a point system to schedule procedures, answer phone shoppers' dental questions, send confirmations, get callback scripts for clients who didn't book, set discharge appointments, and collect payment to show value. (Non-CE eligible)
4 Easy Steps to Turn Price Shoppers Into New ClientsCourse
A trained and confident CSR could generate $6,000 per month in new business. Learn how to ask caller and pet names, ask questions to determine needs, explain services before prices, and ask for the appointment. (Non-CE eligible)