Products
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Scheduling Mastery
CourseLearn how to organize your schedule for efficiency, prevent no-shows, guidelines for doctor and technician appointments, and best practices for online scheduling tools. Includes cancellation/no-show/late policy. (2 hours CE credit)
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Everything You Need to Know About Scheduling
CourseLearn when to send reminders and confirmations and what they should say. Get guidelines for doctor and tech appointments. Organize appointments for efficient flow. Use a point system to book procedures. (1 hour CE credit)
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Be a Client Service Superstar
CourseLearn client-centered phone skills, manage scheduling calls, confirm appointments, have welcoming greetings at check-in, show value at checkout, and follow up with callbacks. Non-CE eligible
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Creating the Client Experience for Dentistry
CourseDiscover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
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Missed Opportunities Over the Phone
CourseGet solutions to 10 common phone mistakes including rushed greetings, failing to ask price shoppers to book appointments, giving free advice over the phone, mismanaging hold time, and not engaging callers. (Non-CE eligible)
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Creating a Comforting Euthanasia Experience
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Creating Great First Impressions for New Clients
CourseLearn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
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Secrets to Effective Scheduling
CourseLearn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)
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10 Client Service Improvements You Can Do Today
CourseLearn to have personal greetings, have the hospital manager welcome new clients, take a "let me help you" approach, text clients post-procedures, provide exam door to car door service, send referral thank-you letters, and survey clients.
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How to Deal with Jerks
CourseEmotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy. 1 hour CE credit.
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Create a Better Checkout Experience
CourseGet scripts to present invoices for preventive care, sick patients, chronic conditions, and surgery. Discover trends in mobile payments and exam room checkout. Find out the importance of multiple payment options. (Non-CE eligible)
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15 Communication Skills for Veterinary Teams
CourseEvery team member must be an effective communicator for pets to get needed medical care. Get 15 communication skills, including phone greetings, history questions, verbalizing exams, recommending blood work, presenting invoices, and more.