Products
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Be a Client Service Superstar
CourseLearn client-centered phone skills, manage scheduling calls, confirm appointments, have welcoming greetings at check-in, show value at checkout, and follow up with callbacks. Non-CE eligible
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Creating the Client Experience for Dentistry
CourseDiscover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
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Missed Opportunities Over the Phone
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Creating a Comforting Euthanasia Experience
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Creating Great First Impressions for New Clients
CourseLearn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
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Secrets to Effective Scheduling
CourseLearn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)