Communication Solutions for Veterinarians

All Courses, Difficult Clients, Communication Skills, Financial Conversations, Practice Management, Client Service

Overcoming the "I Can't Afford It" Objection

Learn how to explain diagnoses, use body language and teaching tools, get scripts to talk about fees, ask for signed consents, and ways to respond when clients can’t afford care.

All Courses, Dentistry

Stop Getting NO From Clients on Dental Treatments

Fix bad habits of NOT offering financing, ignoring fear of anesthesia, waiting for clients to book procedures, shocking clients with surprise extractions, and making it "all about the money."

Communication Skills, Financial Conversations

Get Clients to Accept Diagnostic Tests

All Courses, Productivity Skills, Communication Skills, Financial Conversations, Dentistry

Master the Art of Presenting Treatment Plans

Learn how to establish rapport and gather information from pet owners, understand how people learn, use positive body language and visual aids, and involve clients in shared decision-making.

All Courses, Communication Skills, Financial Conversations, Dentistry

Are Your Wiggle Words Killing Compliance?

Discover makeovers for wiggle words that will improve compliance. Get scripts that guide clients’ decisions.

All Courses, Communication Skills, Financial Conversations, Dentistry

Capture Compliance in the Exam Room

Checkups are the cornerstone of preventive medicine. Learn how to drive compliance during scheduling calls, confirmations, and exam conversations. See how early detection increases dentistry and treatments of chronic conditions.