Here are all the products that are included in your bundle.
All Courses, Communication Skills, Practice Management, Client Service
Get facts about clients' expectations and how you can exceed their perceptions with 60 easy-to-implement ideas in 60 minutes. Discover ideas for your client-care team, medical team, and hospital managers.
All Courses, Difficult Clients, Phone Skills
Learn how to resolve issues when a caller demands to talk with the doctor, has a sick pet but your schedule is full, overshares info when scheduling, and needs a refill immediately.
All Courses, Productivity Skills, Practice Management, Phone Skills, Client Service
Help CSRs work smarter with better ways to manage texts/emails/voicemails, daily checklists, calendar tools for administrative tasks, and productivity shortcuts.
All Courses, Productivity Skills, Communication Skills, Scheduling, Phone Skills, Client Service
You need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
All Courses, Productivity Skills, Scheduling, Practice Management, Phone Skills, Client Service
Learn when to send reminders and confirmations and what they should say. Get guidelines for doctor and tech appointments. Organize appointments for efficient flow. Use a point system to book procedures. (1 hour CE credit)
All Courses, Phone Skills, Client Service
Get 20 phone scripts your team will use daily. Learn the right words to use for greetings, placing callers on hold, leading scheduling calls, connecting calls to the medical team, and engaging callers. Non-CE eligible.
