Products
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Exam Communication Mastery
CourseGet strategies and scripts to increase compliance for preventive services, products, and procedures. Understand body language and how to use it in exam conversations. Present treatment plans so clients accept care. 2 hours CE credit.
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Confident Exam Conversations: 6 Courses
BundleWhen veterinarians, technicians, and veterinary assistants communicate with confidence, clients understand diagnoses and accept treatments. As a result, patients get the care they need and you grow revenue. Up your game in exam rooms!
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Creating the Client Experience for Dentistry
CourseDiscover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
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How to Talk to Clients About Money
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Preparing Clients for Surgery and Dentistry
CourseLearn how to present treatment plans and lead clients to book procedures on the day of diagnosis. Discover best practices for admission and discharge appointments. Get scripts for dental and surgical confirmations. (Non-CE eligible)
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The Team’s Role in Promoting Dentistry
CourseLearn how to use a point system to schedule procedures, answer phone shoppers' dental questions, send confirmations, get callback scripts for clients who didn't book, set discharge appointments, and collect payment to show value. (Non-CE eligible)
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Creating the 5-Star Experience for Surgery and Dentistry
CourseLearn to create 5-star experiences when you present treatment plans before admission, assign a "care pair" as a personal contact on procedure day, schedule admission and discharge appointments, complete consents in advance, and send confirmations.
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How to Get to YES for Dentistry
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Best Practices for Financial Conversations
CourseLearn how to assess whether clients have financial concerns, explain fees with confidence, share financial policies and payment choices, and ask for commitments to treat. Get tips on showing empathy and resources if clients need help affording care.
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10 Ways to Educate Clients About Dentistry
CourseLearn how to engage clients so they understand the need for pets' dental treatments. Get tips on teaching tools, presenting treatment plans, scheduling procedures on the day of diagnosis, and sharing financial solutions.
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Dental Promotions That Boost Compliance
CourseInstead of offering discounts, turn every month into dental month. Get easy dental promotions that could prompt more clients to accept needed patient care.
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Lead Clients’ Decisions with Yes-or-Yes Choices
CourseIf you’re tired of negotiating with clients over professional services and products, change your approach. Guide clients' decisions with the two-yes-options technique.