Core Skills For Receptionists: 12 Courses
Core Skills for Receptionists includes 12 one-hour courses on phone skills, scheduling, client service, difficult clients, and financial conversations.
Bundle includes
Here are all the products that are included in your bundle.
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All Courses, Productivity Skills, Scheduling, Client Service
How to Keep Doctors on Time
CourseDiscover scheduling techniques to have timely exams. Learn average wait times and what to tell clients while they wait. Find out how to rescue doctors from chatty clients. Get options to see same-day sick patients. Non-CE eligible.
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All Courses, Phone Skills, Client Service
Missed Opportunities Over the Phone
CourseGet solutions to 10 common phone mistakes including rushed greetings, failing to ask price shoppers to book appointments, giving free advice over the phone, mismanaging hold time, and not engaging callers. (Non-CE eligible)
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All Courses, Difficult Clients, Communication Skills, Financial Conversations, Client Service
How to Deal with Jerks
CourseEmotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy. 1 hour CE credit.
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All Courses, Scheduling, Practice Management, Phone Skills, Client Service
Creating Great First Impressions for New Clients
CourseLearn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
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All Courses, Difficult Clients, Practice Management, Client Service
10 Client Service Improvements You Can Do Today
CourseLearn to have personal greetings, have the hospital manager welcome new clients, take a "let me help you" approach, text clients post-procedures, provide exam door to car door service, send referral thank-you letters, and survey clients.
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All Courses, Scheduling
How to Improve Appointment Scheduling
CourseLearn to use the flex-10 scheduling method to increase productivity, get scheduling guidelines, ways to organize the flow of exams, see sick-patients the same day, and assign doctor-technician teams.
