Communication Skills For Your Entire Team: 12 Courses

All Courses

Follow-Up Calls That Increase Patient Visits

Get scripts and tips for effective callbacks about hospitalized patients, progress exams, overdue care, drug monitoring, chronic conditions, and clients who don’t schedule procedures on the day of diagnosis. Callbacks will increase care and revenue.

All Courses, Communication Skills, Client Service

Creating a Comforting Euthanasia Experience

Course

All Courses, Communication Skills

Communicating with Confidence About Nutrition

Course

All Courses

6 Awkward Client Conversations: Respond Like a Pro

Course

Learn how to respond to clients who want to feed pets raw diets, don't use heartworm preventatives in winter, don't use flea preventatives for indoor cats, buy vaccines from low-cost providers, have a fear of anesthesia, and ask to price match drugs.

All Courses, Difficult Clients, Communication Skills, Financial Conversations

Look and Talk Like a Veterinary Professional

Course

All Courses, Communication Skills, Scheduling, Practice Management

How to Increase Preventive Care Visits

Course

Learn how to educate pet owners about the importance of regular checkups, increase cat visits, and remind for preventive exams with emails, texts, and calls.

All Courses, Communication Skills, Scheduling, Client Service

Creating the Perfect Veterinary Visit

Course

Learn to manage scheduling calls, set expectations at check-in and in the exam room, efficiently use exam time, schedule the next exam at checkout, collect payment, and set reminders and callbacks.

All Courses, Dentistry

How to Get to YES for Dentistry

Course

All Courses, Communication Skills, Scheduling, Practice Management, Client Service, Dentistry

Creating the 5-Star Experience for Surgery and Dentistry

Course

Learn to create 5-star experiences when you present treatment plans before admission, assign a "care pair" as a personal contact on procedure day, schedule admission and discharge appointments, complete consents in advance, and send confirmations.

All Courses, Difficult Clients, Communication Skills, Practice Management, Client Service, Dentistry

How to Talk to Clients About Money

Course

All Courses, Productivity Skills, Communication Skills, Financial Conversations

Creating the 5-Star Experience in the Exam Room

Course

The exam room is your classroom. Learn how to use body language, teaching tools, tailor your approach to generations, history questions, and manage doctor-technician time for productivity.

All Courses, Communication Skills, Financial Conversations, Client Service

15 Communication Skills for Veterinary Teams

Course

Every team member must be an effective communicator for pets to get needed medical care. Get 15 communication skills, including phone greetings, history questions, verbalizing exams, recommending blood work, presenting invoices, and more.