Creating Great First Impressions for New ClientsCourse
Learn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
Secrets to Effective SchedulingCourse
Learn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)
How to Increase Preventive Care VisitsCourse
Learn how to educate pet owners about the importance of regular checkups, increase cat visits, and remind for preventive exams with emails, texts, and calls.
10 Phone Skills Every Receptionist Should KnowCourse
Learn how to answer the phone with a smile, place callers on hold, juggle multiple lines, take messages, and connect calls to the medical team. Get tips on scheduling calls, confirming exams and surgeries, and turning price shoppers into new clients.
How to Keep Doctors on TimeCourse
Creating the Perfect Veterinary VisitCourse
Learn to manage scheduling calls, set expectations at check-in and in the exam room, efficiently use exam time, schedule the next exam at checkout, collect payment, and set reminders and callbacks.