All Courses, Productivity Skills, Difficult Clients, Phone Skills, Client Service
Callers Hate to Hold: Solutions to Manage Hold TimeCourse
All Courses, Productivity Skills, Communication Skills, Practice Management
How to Turn Time-Sucking Calls Into TextsCourse
Uncover more than 15 ways to use texting to boost your revenue and delight clients, including prompting refills, confirming appointments, sharing surgical patient photos, dosing reminders, and texting callbacks.
All Courses, Productivity Skills, Communication Skills, Scheduling, Phone Skills, Client Service
How to Triage Phone CallsCourse
You need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
All Courses, Productivity Skills, Scheduling, Practice Management, Client Service
End Drop-Off Disasters: How to Do Admissions and DischargesCourse
Stop the morning chaos. Learn how to schedule admission and discharge appointments, prioritize check-ins, get paperwork done ahead, and send confirmations that set expectations.
All Courses, Scheduling
How to Improve Appointment SchedulingCourse
Learn to use the flex-10 scheduling method to increase productivity, get scheduling guidelines, ways to organize the flow of exams, see sick-patients the same day, and assign doctor-technician teams.
All Courses, Difficult Clients, Phone Skills
How to Handle Challenging CallersCourse
Learn how to resolve issues when a caller demands to talk with the doctor, has a sick pet but your schedule is full, overshares info when scheduling, and needs a refill immediately.