Products
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All Access Pass
BundleBEST DEAL! Upskill your team with 100+ courses and 12-month access. From phone to exam communication skills, your staff will become confident communicators who get more clients to say YES. BONUS: 3 live 2-hour events in 2024 with replay.
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Scheduling Mastery
CourseLearn how to organize your schedule for efficiency, prevent no-shows, guidelines for doctor and technician appointments, and best practices for online scheduling tools. Includes cancellation/no-show/late policy. 2 CE hours.
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Phone Skills Mastery
CourseLearn to engage callers, manage call time, and what to say when callers challenge you. Packed with scripts, get must-have skills for CSRs and cross-trained staff. 2 CE hours.
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Core Skills For Receptionists: 12 Courses
BundleCore Skills for Receptionists includes 12 one-hour courses on phone skills, scheduling, client service, difficult clients, and financial conversations.
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Creating a 5-Star Veterinary Office: 6 Courses
BundleGet 6 one-hour courses on 5-star experiences over the phone and during exams, master presenting treatment plans, show value for fees, be an efficient CSR, and 60 client service ideas.
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The 6 Best Courses for CSRs
BundleImprove phone skills with courses on how to triage calls, handle challenging callers, and scripts for confident conversations. Learn how to schedule exams and procedures. Discover 60 ideas to create amazing client experiences.
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Jump-Start Your New Receptionist: 6 Courses
BundleGet training and tools that new client service representatives need during onboarding. Here are the first skillsets that new hires need to master. Includes an onboarding checklist for the first 90 days of employment.
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Confident Exam Conversations: 6 Courses
BundleWhen veterinarians, technicians, and veterinary assistants communicate with confidence, clients understand diagnoses and accept treatments. As a result, patients get the care they need and you grow revenue. Up your game in exam rooms!
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What to Say When Clients Challenge You
CourseHow to respond when clients turn into bullies and verbally abuse staff, arrive late for appointments, demand appointments when your schedule is full, and argue over drug-monitoring tests. This course is 1 hour of CE credit.
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Everything You Need to Know About Scheduling
CourseBest scheduling course EVER! Learn when to send reminders and confirmations and what they should say. Get guidelines for doctor and tech appointments. Organize appointments for efficient flow. Use a point system to book procedures. (1 hour CE credit)
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How to Grow Your Own Managers
CourseHow do you help a CVT become a CVPM or team leader? Discover resources for veterinary management training, networking, organizations, and mentorship. Doctors and managers share their experiences of promoting staff from within. 1 hour CE credit.
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Client Service Community
CommunityJoin our Client Service Community where you can create posts, comment on existing posts, and follow threads. Share your successes and seek solutions from others. Collaboration with veterinary teammates takes online learning to the next level.