Products
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10 Client Service Improvements You Can Do Today
CourseLearn to have personal greetings, have the hospital manager welcome new clients, take a "let me help you" approach, text clients post-procedures, provide exam door to car door service, send referral thank-you letters, and survey clients.
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How to Deal with Jerks
CourseEmotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy.
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How to Talk to Clients About Money
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Take Control of Scheduling Calls
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Look and Talk Like a Veterinary Professional
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Best Practices for Financial Conversations
CourseLearn how to assess whether clients have financial concerns, explain fees with confidence, share financial policies and payment choices, and ask for commitments to treat. Get tips on showing empathy and resources if clients need help affording care.