Creating a 5-Star Veterinary Office: 6 Courses
Get 6 one-hour courses on 5-star experiences over the phone and during exams, master presenting treatment plans, show value for fees, be an efficient CSR, and 60 client service ideas.
Bundle includes
Here are all the products that are included in your bundle.
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All Courses, Communication Skills, Practice Management, Client Service
60 Client Service Ideas in 60 Minutes
CourseGet facts about clients' expectations and how you can exceed their perceptions with 60 easy-to-implement ideas in 60 minutes. Discover ideas for your client-care team, medical team, and hospital managers.
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All Courses
Be an Efficient, Energetic Receptionist
CourseLearn how to use a consistent phone greeting, respect the hold button, share a Golden Retriever attitude, be a bridge between clients and medical teams, get out of time-sucking conversations, streamline check-in and checkout, and handle late clients.
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All Courses, Difficult Clients, Communication Skills, Financial Conversations, Practice Management, Client Service
It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
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All Courses, Productivity Skills, Communication Skills, Financial Conversations, Dentistry
Master the Art of Presenting Treatment Plans
CourseLearn how to establish rapport and gather information from pet owners, understand how people learn, use positive body language and visual aids, and involve clients in shared decision-making.
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All Courses, Productivity Skills, Communication Skills, Financial Conversations
Creating the 5-Star Experience in the Exam Room
CourseThe exam room is your classroom. Learn how to use body language, teaching tools, tailor your approach to generations, history questions, and manage doctor-technician time for productivity.
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All Courses
Creating the 5-Star Experience Over the Phone
CourseLearn how to answer calls promptly, personalize the call experience, lead callers to make appointments, and be an amazing listener.