Products
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Scheduling Mastery
CourseLearn how to organize your schedule for efficiency, prevent no-shows, guidelines for doctor and technician appointments, and best practices for online scheduling tools. Includes cancellation/no-show/late policy. (2 hours CE credit)
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Everything You Need to Know About Scheduling
CourseLearn when to send reminders and confirmations and what they should say. Get guidelines for doctor and tech appointments. Organize appointments for efficient flow. Use a point system to book procedures. (1 hour CE credit)
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How to Grow Your Own Managers
CourseHow do you help a CVT become a CVPM or team leader? Discover resources for veterinary management training, networking, organizations, and mentorship. Doctors and managers share their experiences of promoting staff from within. 1 hour CE credit.
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Creating the Client Experience for Dentistry
CourseDiscover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
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Creating Great First Impressions for New Clients
CourseLearn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
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Secrets to Effective Scheduling
CourseLearn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)
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10 Client Service Improvements You Can Do Today
CourseLearn to have personal greetings, have the hospital manager welcome new clients, take a "let me help you" approach, text clients post-procedures, provide exam door to car door service, send referral thank-you letters, and survey clients.
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How to Increase Preventive Care Visits
CourseLearn how to educate pet owners about the importance of regular checkups, increase cat visits, and remind for preventive exams with emails, texts, and calls.
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Create a Better Checkout Experience
CourseGet scripts to present invoices for preventive care, sick patients, chronic conditions, and surgery. Discover trends in mobile payments and exam room checkout. Find out the importance of multiple payment options. (Non-CE eligible)
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How to Talk to Clients About Money
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The Team’s Role in Promoting Dentistry
CourseLearn how to use a point system to schedule procedures, answer phone shoppers' dental questions, send confirmations, get callback scripts for clients who didn't book, set discharge appointments, and collect payment to show value. (Non-CE eligible)
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10 Ways to Get Cats to Return for Care
CourseGet 10 easy strategies to grow the number of feline patients you see. Learn about amenities that create a welcoming hospital environment, lead clients to forward book their cats' next exams, and show value for preventive care. (Non-CE eligible)