How to Grow Your Own ManagersCourse
How do you help a CVT become a CVPM or team leader? Discover resources for veterinary management training, networking, organizations, and mentorship. Doctors and managers share their experiences of promoting staff from within. 1 hour CE credit.
Creating the Client Experience for DentistryCourse
Discover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
Creating Great First Impressions for New ClientsCourse
Learn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
Secrets to Effective SchedulingCourse
Learn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)
10 Client Service Improvements You Can Do TodayCourse
Learn to have personal greetings, have the hospital manager welcome new clients, take a "let me help you" approach, text clients post-procedures, provide exam door to car door service, send referral thank-you letters, and survey clients.
How to Increase Preventive Care VisitsCourse
Learn how to educate pet owners about the importance of regular checkups, increase cat visits, and remind for preventive exams with emails, texts, and calls.