Phone and Productivity Skills for CSRs: 6 CoursesBundle
Elevate your client service team's phone and scheduling skills. Packed with scripts, your CSRs will learn the right words to say and ways to better manage phone time. Learn productivity tips that are lifesavers when you're short-staffed.
Must-Have Skills for Client Service Teams: 3 CoursesBundle
Support your client service team with training they will immediately use. Get 20 phone scripts with the right words to say, everything they need to know about scheduling appointments and surgeries, and how to handle challenging callers.
Communication Skills For Your Entire Team: 12 CoursesBundle
Get 12 one-hour courses designed for every position. Be better communicators in exam rooms, improve surgical and dental compliance, have confident financial conversations, and make effective callbacks.
The Efficient Front Office: 6 CoursesBundle
Bring calm to the chaos at your hospital with our best courses on front-office efficiency. Learn how to triage calls, respond when callers challenge you, improve appointment scheduling, manage hold time, and turn calls into texts.
Jump-Start Your New Receptionist: 6 CoursesBundle
Get training and tools that new client service representatives need during onboarding. Here are the first skillsets that new hires need to master. Includes an onboarding checklist for the first 90 days of employment.
Essential Phone Skills: 6 CoursesBundle
The telephone is the front door of your veterinary hospital. Callers form an impression of your practice within 7 seconds. Answering phones requires compassion, empathy, and professionalism. Train new hires and refresh phone skills of seasoned staff.