Communication Solutions for Veterinarians

All Courses

Follow-Up Calls That Increase Patient Visits

Get scripts and tips for effective callbacks about hospitalized patients, progress exams, overdue care, drug monitoring, chronic conditions, and clients who don’t schedule procedures on the day of diagnosis. Callbacks will increase care and revenue.

All Courses, Phone Skills, Client Service

5 Golden Rules to Impress Callers

All Courses, Productivity Skills, Difficult Clients, Communication Skills, Phone Skills, Client Service

Take Control of Scheduling Calls

All Courses

Phone Scripts That Gain New Clients

Learn how to make emotional connections with prospective clients, ask questions to determine which medical services the pet will need, describe services before prices, and ask for the appointment.

All Courses, Productivity Skills, Phone Skills, Client Service

Own the Phone: How to Lead Conversations

Learn how to begin calls with welcoming attitudes, show enthusiasm and empathy, lead the pace of calls, and manage hold time efficiently.

All Courses, Communication Skills, Scheduling, Phone Skills

10 Phone Skills Every Receptionist Should Know

Learn how to answer the phone with a smile, place callers on hold, juggle multiple lines, take messages, and connect calls to the medical team. Get tips on scheduling calls, confirming exams and surgeries, and turning price shoppers into new clients.