Products
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Master Curbside Care: 3 Courses
BundleCurbside care can take double the amount of time, and clients are often disappointed with the lack of interaction with the medical team. Compliance and revenue may suffer as a result. Get strategies for efficient and engaging curbside appointments.
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Fundamental Phone Skills: 3 Courses
BundleBuild skills so your client service team creates exceptional phone experiences with clients. Packed with scripts, CSRs will learn how to triage calls, lead phone conversations, engage callers, connect calls to the medical team, and manage hold time.
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Be Masters Of Conflict Resolution: 3 Courses
BundleGet advice and scripts on conflict-resolution techniques to rescue client relationships. Learn how to respond to Dr. Google seekers, discount divas, and obnoxious smartphone users. Get tips and templates on how to respond to negative reviews.
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Be Compliance Conquerors: 3 Courses
BundleDiscover techniques to capture compliance in exam rooms, show value for fees, and master the art of presenting treatment plans. Learn how to ask for commitments to treat and what to say when clients decline care.