Must-Have Skills for Client Service Teams: 3 CoursesBundle
Support your client service team with training they will immediately use. Get 20 phone scripts with the right words to say, everything they need to know about scheduling appointments and surgeries, and how to handle challenging callers.
Communication Skills For Your Entire Team: 12 CoursesBundle
Get 12 one-hour courses designed for every position. Be better communicators in exam rooms, improve surgical and dental compliance, have confident financial conversations, and make effective callbacks.
The Efficient Front Office: 6 CoursesBundle
Bring calm to the chaos at your hospital with our best courses on front-office efficiency. Learn how to triage calls, respond when callers challenge you, improve appointment scheduling, manage hold time, and turn calls into texts.
Essential Phone Skills: 6 CoursesBundle
The telephone is the front door of your veterinary hospital. Callers form an impression of your practice within 7 seconds. Answering phones requires compassion, empathy, and professionalism. Train new hires and refresh phone skills of seasoned staff.
Build a Profitable Practice: 3 CoursesBundle
Strengthen your ability to talk about money with clients. Learn how to stop internet and retail pharmacies from steal your pharmacy business, which is 25% to 30% of income. Discover ways to communicate with and engage Millennials.
Master Curbside Care: 3 CoursesBundle
Curbside care can take double the amount of time, and clients are often disappointed with the lack of interaction with the medical team. Compliance and revenue may suffer as a result. Get strategies for efficient and engaging curbside appointments.