Be a Client Service SuperstarCourse
Learn client-centered phone skills, manage scheduling calls, confirm appointments, have welcoming greetings at check-in, show value at checkout, and follow up with callbacks. Non-CE eligible
Missed Opportunities Over the PhoneCourse
Creating Great First Impressions for New ClientsCourse
Learn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
Secrets to Effective SchedulingCourse
Learn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)
10 Phone Skills Every Receptionist Should KnowCourse
Learn how to answer the phone with a smile, place callers on hold, juggle multiple lines, take messages, and connect calls to the medical team. Get tips on scheduling calls, confirming exams and surgeries, and turning price shoppers into new clients.
4 Easy Steps to Turn Price Shoppers Into New ClientsCourse
A trained and confident CSR could generate $6,000 per month in new business. Learn how to ask caller and pet names, ask questions to determine needs, explain services before prices, and ask for the appointment. (Non-CE eligible)