Products
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20 Perfect Phone Scripts
CourseGet 20 phone scripts your team will use daily. Learn the right words to use for greetings, placing callers on hold, leading scheduling calls, connecting calls to the medical team, and engaging callers. Non-CE eligible.
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Overcoming the "I Can't Afford It" Objection
CourseLearn how to explain diagnoses, use body language and teaching tools, get scripts to talk about fees, ask for signed consents, and ways to respond when clients can’t afford care.
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How to Compete With Online Pharmacies
CourseFind out the #1 pharmacy operation mistake that costs you thousands and how to fix it. Drive sales with in-clinic sales, curbside pickup, and online pharmacy. Get templates for text, app, and email messages to promote refills and auto shipments.
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The Top 6 Skills for New CSRs
CourseLearn how to 1) Let callers hear your smile, 2) Manage multiple callers, 3) Lead scheduling conversations for concise calls, 4) Show enthusiasm and empathy over the phone and in person, 5) Embrace technology, and 6) Show value for fees.
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When You Can’t Handle the Tsunami of New Clients
CourseOverwhelmed with new clients? Get scheduling solutions to fit new clients into an overloaded schedule. Use digital timesavers for new client registration and patient histories. Set 5-star first impressions that lead to client retention.
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Deliver 5-Star Curbside Care Experiences
CourseCurbside care challenges created overworked veterinary teams and quick-tempered clients. Get scripts and confirmations so clients know what to do upon arrival. Discover timesavers with online history forms, digital consents, app checkout, and more.
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Cut Curbside Care Time in Half
CourseLearn how to set client expectations for curbside care. Save time with text confirmations, online forms, contactless payment, and defined roles so your team is not constantly running around.
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End the Phone Frenzy
CourseLearn to manage multiple lines and techniques to place callers on hold. Identify which calls you can shift to texts, emails, and online or app tools. Get new ways to answer phones, including remote answering and setting up a phone center.
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Phone and Productivity Skills for CSRs: 6 Courses
BundleElevate your client service team's phone and scheduling skills. Packed with scripts, your CSRs will learn the right words to say and ways to better manage phone time. Learn productivity tips that are lifesavers when you're short-staffed.
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Must-Have Skills for Client Service Teams: 3 Courses
BundleSupport your client service team with training they will immediately use. Get 20 phone scripts with the right words to say, everything they need to know about scheduling appointments and surgeries, and how to handle challenging callers.
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Communication Skills For Your Entire Team: 12 Courses
BundleGet 12 one-hour courses designed for every position. Be better communicators in exam rooms, improve surgical and dental compliance, have confident financial conversations, and make effective callbacks.
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The Efficient Front Office: 6 Courses
BundleBring calm to the chaos at your hospital with our best courses on front-office efficiency. Learn how to triage calls, respond when callers challenge you, improve appointment scheduling, manage hold time, and turn calls into texts.