Products
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Essential Phone Skills: 6 Courses
BundleThe telephone is the front door of your veterinary hospital. Callers form an impression of your practice within 7 seconds. Answering phones requires compassion, empathy, and professionalism. Train new hires and refresh phone skills of seasoned staff.
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Build a Profitable Practice: 3 Courses
BundleStrengthen your ability to talk about money with clients. Learn how to stop internet and retail pharmacies from steal your pharmacy business, which is 25% to 30% of income. Discover ways to communicate with and engage Millennials.
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Master Curbside Care: 3 Courses
BundleCurbside care can take double the amount of time, and clients are often disappointed with the lack of interaction with the medical team. Compliance and revenue may suffer as a result. Get strategies for efficient and engaging curbside appointments.
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Fundamental Phone Skills: 3 Courses
BundleBuild skills so your client service team creates exceptional phone experiences with clients. Packed with scripts, CSRs will learn how to triage calls, lead phone conversations, engage callers, connect calls to the medical team, and manage hold time.
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Be Masters Of Conflict Resolution: 3 Courses
BundleGet advice and scripts on conflict-resolution techniques to rescue client relationships. Learn how to respond to Dr. Google seekers, discount divas, and obnoxious smartphone users. Get tips and templates on how to respond to negative reviews.
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Be Compliance Conquerors: 3 Courses
BundleDiscover techniques to capture compliance in exam rooms, show value for fees, and master the art of presenting treatment plans. Learn how to ask for commitments to treat and what to say when clients decline care.
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4 Phone Scenarios Every CSR Should Master
CourseLearn how to be the boss of scheduling calls for shorter call times, triage calls for urgent care and emergencies, handle clients who demand same-day appointments, and quote prices over the phone. This course is 1 hour of CE credit.
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Smart Ways to Manage Refills
CourseLearn how to set up refill reminders, create a refill process, use instant rebates to beat outside pharmacies, and speed payment through apps and stored credit cards. Shrink outside prescription approvals. This course is 1 hour of CE credit.
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Career Paths: A Guide to Implementing Job Levels
CourseLearn to upskill employees with job tiers for client service representatives, veterinary assistants, and technicians. Find out what to pay as employees advance. Includes 30+ downloads of skill checklists and tests. (1 hour CE credit)
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Technology Tools Every Practice Needs
CourseGet advice from managers who discovered game-changing technology that improves efficiency and employees can’t do without. Learn shortcuts to text clients, faster ways to update records, and speed up your refill process. This course is 1 hour of CE.
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Organizing Your Surgery Schedule
CourseFind out how to create a pre-admission process, what confirmations should say, set admission and discharge appointments, and use a point system to budget the number of procedures. This course is 1 hour of CE credit.
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5 Ways to Improve Checkout
CourseFront-desk checkout takes 7 to 10 minutes. Discover how to shorten the process. Learn how to present invoices, collect deposits for surgeries and emergencies, implement exam room checkout, and use digital payments. This course is 1 hour of CE credit.