Products
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Watch This First: How to Start Online Courses
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How to Engage Callers
CourseBuilding rapport and trust with callers is a core communication skill. Learn how to use caller and pet names, be inquisitive, share your personality, and provide straight-forward answers.
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How to Succeed with Demanding Clients
CourseYour team strives for mutually respectful client relationships but sometimes pet owners are RIDICULOUS! Learn how to be a problem-solver in 6 demanding client situations.
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Get Your Pharmacy Back
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How to Improve Appointment Scheduling
CourseLearn to use the flex-10 scheduling method to increase productivity, get scheduling guidelines, ways to organize the flow of exams, see sick-patients the same day, and assign doctor-technician teams.
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Book Now: Get New Clients to Schedule
CourseYour client service team drives the growth of your practice. Discover how to engage callers, ask questions so you share accurate fees rather than over or under quoting, explain standards of care, show value for fees, and invite callers to book now.
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How to Triage Phone Calls
CourseYou need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
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Get Clients to Accept Dental Treatments
CourseHelp clients “see” dental problems with persuasive teaching tools. Learn how to alleviate fear of anesthesia. Get scripts to ask clients to book treatment now and overcome price concerns.
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How to Master Forward Booking
CourseGet insider advice from dentists. Find out what to tell clients to lead them to forward book, prevent no-shows with serial confirmations, and tips to organize your future schedule.
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Calm Fractious Clients With These 10 Perfect Phrases
CourseEven the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. Get conflict-resolution solutions for 10 stressful situations.
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Word Makeovers That End Client Confusion
CourseWhen clients are confused, they decline care. Learn to recognize body language that signals confusion or worry, show empathy and confidence, and get word makeovers for top blunders.
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Control the Chaos: Ways Your Client Service Team Can Work Smarter
CourseHelp CSRs work smarter with better ways to manage texts/emails/voicemails, daily checklists, calendar tools for administrative tasks, and productivity shortcuts.