Products
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Be the Boss of Your Schedule
CourseWhen clients run your schedule, you get CHAOS! Learn 3 appointment types to pre-block in doctors’ schedules, organize appointments for efficient workflow, manage late-arriving clients, and lead scheduling calls. This course is 1 hour of CE credit.
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How to Answer, "How Much Is...?"
CourseProvide clear, confident answers about your hospital’s fees. Learn how to present treatment plans, turn phone shoppers into new clients, explain the cost of drugs, and create value when accepting payments. (1 hour CE credit)
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7 Strategies to Calm Angry Clients
CourseYou need conflict-resolution strategies to save your sanity and rescue client relationships. Learn how to manage explosive clients, keep your cool, actively listen, control the discussion, and present solutions. (Non-CE eligible)
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What to Say When You Raise Prices
CourseCosts are rising everywhere, from gas to groceries. Learn how to review and raise prices regularly. Get markup benchmarks to stay competitive. Get scripts of what staff should say to explain price increases. (1 hour CE credit)
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Survival Tips When You’re Short-Staffed
CourseA study found 35% of veterinarians and technicians will quit in the next 3 to 5 years, along with 27% of client service representatives. Get 10 efficiency tips you can implement now. (1 hour CE credit)