Products
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Surefire Ways to Increase Refills and Make More Money
CourseGet strategies to keep prescription sales in your practice. Cut the volume of calls with text, email, and app refill reminders (includes templates). Set up auto refills to lockdown future sales.
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The 10 Best Receptionist Tips EVER
CourseClients who have excellent experiences spend 140% more. Learn 10 tips from what to say when clients can’t get an appointment right away to the #1 question to ask to keep exams on time.
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End Drop-Off Disasters: How to Do Admissions and Discharges
CourseStop the morning chaos. Learn how to schedule admission and discharge appointments, prioritize check-ins, get paperwork done ahead, and send confirmations that set expectations.
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How Millennial Receptionists Can Be Confident Communicators
CourseLearn how to coach millennials in soft skills. Discover what they want from an employer and continuous learning you can provide. Includes a job description for a client care coordinator with millennial-focused duties.
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How to Turn Time-Sucking Calls Into Texts
CourseUncover more than 15 ways to use texting to boost your revenue and delight clients, including prompting refills, confirming appointments, sharing surgical patient photos, dosing reminders, and texting callbacks.
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Use Technicians as Physician Assistants and Multiply Your Revenue
CourseLeverage technicians and assistants to work at the top of their licenses and skillsets. Get nurse appointment guidelines and find out how to charge for technician appointments.
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Quit Losing to Internet Pharmacies: How to Sell More Preventatives
CourseLearn what Internet pharmacies do well and how to copy their marketing. Say this when clients demand a price-match. Use text, email, and app reminders to prompt refills (cut the volume of calls). Lead clients to refill preventatives during exams.
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Stop Getting NO From Clients on Dental Treatments
CourseFix bad habits of NOT offering financing, ignoring fear of anesthesia, waiting for clients to book procedures, shocking clients with surprise extractions, and making it "all about the money."
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Solve Your Doctor Shortage With Strategically Scheduled Exams
CourseWhile you’re searching for a veterinarian, let’s fix your temporary doctor shortage with strategically scheduled exams. You’ll see more patients per hour and stop the endless fatigue.
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Secrets to Keep Exams on Time
CourseLearn scheduling methods that increase productivity. Get confirmations that help clients arrive on time and complete online forms in advance. Get exam workflow charts to define who does which tasks. Non-CE eligible.
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When Clients Behave Badly: Do This
CourseWhile everyone has an occasional bad day, some clients behave badly every time they visit your hospital. Learn to manage: The no-show client, The explosive client, The undecided client, The time-sucking client, The know-it-all (1 hour CE credit).
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How CSRs Can Save 6 Hours a Day
CourseLearn ways to increase efficiency and productivity, including shorter call times, text and email templates for common client questions, sort and organize emails, and streamline checkout.