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Want to test-drive our training? Start with this FREE course. Build confidence on every call with this practical training designed for busy veterinary teams.

  • 5 short videos
  • Downloadable handout
  • Quiz
  • Certificate of Completion
  • 365-day access to course
  • $100 savings on ALL ACCESS PASS
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Course curriculum

    1. Welcome to 5 Phone Skills for Confident Conversations

    1. Skill 1 Video: Greetings That Invite Conversations [0:07:37]

    2. Skill 1 Quiz: Greetings

    1. Skill 2 Video: Ways to Engage Callers [0:04:58]

    2. Skill 2 Quiz: Engage Callers

    1. Skill 3 Video: Triage Calls About Sick Pets [0:08:41]

    2. Skill 3 Quiz: Triage Calls

    1. Skill 4 Video: Have Shorter Scheduling Calls [0:06:37]

    2. Skill 4 Quiz: Shorter Scheduling Calls

    1. Skill 5 Video: Convert Callers Into New Clients [0:14:51]

    2. Skill 5 Quiz: Recruiting New Clients

Free Course

  • 12 lessons
  • 0.5 hours of video content

Grow your phone skills, starting today

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Instructor

Wendy S. Myers, CVJ

Communication Expert

Known as the “Queen of Scripts,” Wendy Myers trains veterinary teams to communicate with clarity and confidence, inspiring client trust and better patient care. Founder of Communication Solutions for Veterinarians, she teaches proven skills through online courses, conferences, and onsite consulting. Wendy’s experience as a partner in a specialty and emergency hospital gives her insight into practice challenges. A certified veterinary journalist and author of six books, she writes for Veterinary Practice News and dvm360 magazines.