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Want to test-drive our training? Start with this FREE course. Build confidence on every call with this practical training designed for busy veterinary teams.

  • 5 short videos
  • Downloadable handout
  • Quiz
  • Certificate of Completion
  • 365-day access to course
  • $100 savings on ALL ACCESS PASS
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Course curriculum

    1. Welcome to 5 Phone Skills for Confident Conversations

    1. Skill 1 Video: Greetings That Invite Conversations [0:07:37]

    2. Skill 1 Quiz: Greetings

    1. Skill 2 Video: Ways to Engage Callers [0:04:58]

    2. Skill 2 Quiz: Engage Callers

    1. Skill 3 Video: Triage Calls About Sick Pets [0:08:41]

    2. Skill 3 Quiz: Triage Calls

    1. Skill 4 Video: Have Shorter Scheduling Calls [0:06:37]

    2. Skill 4 Quiz: Shorter Scheduling Calls

    1. Skill 5 Video: Convert Callers Into New Clients [0:14:54]

    2. Skill 5 Quiz: Recruiting New Clients

Free Course

  • 12 lessons
  • 0.5 hours of video content

Grow your phone skills, starting today

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Instructor

Wendy S. Myers, CVJ

Communication Expert

Best known as the “Queen of Scripts,” Wendy Myers knows the right words will lead clients to say yes to your medical recommendations, driving patient and practice health. As founder of Communication Solutions for Veterinarians, she teaches practical skills through online courses, onsite and virtual consulting, and conferences. Wendy’s experience as a partner with eight veterinarians in an AAHA-accredited specialty and emergency hospital helped her understand issues that practice owners and managers face. A certified veterinary journalist, she has authored six books and has monthly columns in Veterinary Practice News and dvm360 magazines, ensuring her industry knowledge is relevant for today’s veterinary teams.