What to Say When Clients Challenge You
How to respond when clients turn into bullies and verbally abuse staff, arrive late for appointments, demand appointments when your schedule is full, and argue over drug-monitoring tests. (Non-CE eligible)
Get a quick tip and then click to enroll in the full course. This course includes a 1-hour video, handout, quiz, and certificate for 1 hour of continuing-education credit.
ENROLL NOWVideo: What to Say When Clients Challenge You
Handout: What to Say When Clients Challenge You
Quiz: What to Say When Clients Challenge You