Products
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Client Service Community
CommunityJoin our Client Service Community where you can create posts, comment on existing posts, and follow threads. Share your successes and seek solutions from others. Collaboration with veterinary teammates takes online learning to the next level.
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Be a Client Service Superstar
CourseLearn client-centered phone skills, manage scheduling calls, confirm appointments, have welcoming greetings at check-in, show value at checkout, and follow up with callbacks. Non-CE eligible
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Creating the Client Experience for Dentistry
CourseDiscover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
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How to Say It: Talking With Phone Shoppers
CourseLearn how to give a great greeting and connect with callers, ask questions to determine needs, and promote your practice so you gain new clients every opportunity. (Non-CE eligible)
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Missed Opportunities Over the Phone
CourseGet solutions to 10 common phone mistakes including rushed greetings, failing to ask price shoppers to book appointments, giving free advice over the phone, mismanaging hold time, and not engaging callers. (Non-CE eligible)
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Creating a Comforting Euthanasia Experience
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Creating Great First Impressions for New Clients
CourseLearn to efficiently schedule exams, book 30-minute exams to allow time for bonding, provide welcome gifts and tours, follow up with handwritten cards and reminders, and track sources for marketing.
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Communicating with Confidence About Nutrition
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Secrets to Effective Scheduling
CourseLearn the right appointment length based on the reason for visit, use urgent care slots, scheduling methods to keep doctors on time, manage emergencies and work-ins, and use a surgical and dental point system. (Non-CE eligible)
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10 Client Service Improvements You Can Do Today
CourseLearn to have personal greetings, have the hospital manager welcome new clients, take a "let me help you" approach, text clients post-procedures, provide exam door to car door service, send referral thank-you letters, and survey clients.
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How to Increase Preventive Care Visits
CourseLearn how to educate pet owners about the importance of regular checkups, increase cat visits, and remind for preventive exams with emails, texts, and calls.
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How to Deal with Jerks
CourseEmotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy. 1 hour CE credit.