Products
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Be an Efficient, Energetic Receptionist
CourseLearn how to use a consistent phone greeting, respect the hold button, share a Golden Retriever attitude, be a bridge between clients and medical teams, get out of time-sucking conversations, streamline check-in and checkout, and handle late clients.
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Are Your Wiggle Words Killing Compliance?
CourseDiscover makeovers for wiggle words that will improve compliance. Get scripts that guide clients’ decisions.
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How to Tame Rude Clients
CourseYou want mutually respectful client relationships, but some pet owners are challenging. Get solutions to manage Texting Teresa, Bossy Bob, Internet Irene, Suspicious Suzie, Price-Match Paul, and Expletive Ed.
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How to Train a New Receptionist
CourseLearn how to start strong on the first day of employment, which skills to teach, and assign a mentor to instill confidence.
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Master the Art of Presenting Treatment Plans
CourseLearn how to establish rapport and gather information from pet owners, understand how people learn, use positive body language and visual aids, and involve clients in shared decision-making.
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Change Your Approach: Every Month Is Dental Month
CourseUnderstand the consequences of discounting services. Learn pricing strategies to encourage early treatment and incentives that will entice clients to accept pets’ treatment. Get a script of what to tell clients when you stop the discount.
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8 Essential Skills Every Receptionist Should Master
CourseMake yourself a rock-star receptionist with these 8 essential skills: Communication, Multitasking, Prioritizing, Organization, Computer skills, Interpersonal skills, Problem solver, and Dependable.
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How to Handle Challenging Callers
CourseLearn how to resolve issues when a caller demands to talk with the doctor, has a sick pet but your schedule is full, overshares info when scheduling, and needs a refill immediately.
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60 Client Service Ideas in 60 Minutes
CourseGet facts about clients' expectations and how you can exceed their perceptions with 60 easy-to-implement ideas in 60 minutes. Discover ideas for your client-care team, medical team, and hospital managers.
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It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
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Capture Compliance in the Exam Room
CourseCheckups are the cornerstone of preventive medicine. Learn how to drive compliance during scheduling calls, confirmations, and exam conversations. See how early detection increases dentistry and treatments of chronic conditions.
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Hey Training Managers! Watch This First: How to manage learners and enroll them in courses
CourseThis 3-minute video shows you how to manage learners and enroll them in courses. Learn how to view the student dashboard to track learners' progress. You also can download the Guide for Training Managers.