Products
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10 Ways to Educate Clients About Dentistry
CourseLearn how to engage clients so they understand the need for pets' dental treatments. Get tips on teaching tools, presenting treatment plans, scheduling procedures on the day of diagnosis, and sharing financial solutions.
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5 Golden Rules to Impress Callers
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Managing Bad Clients
CourseDiscover how to manage Google-seekers, discount divas, and obnoxious smartphone users. Learn how to acknowledge pet owners’ concerns, and then provide solutions.
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What Millennial Clients Want from Your Veterinary Clinic
CourseMillennials are the largest pet-owing group and spend more on veterinary care. Learn how to communicate in millennials’ preferred platforms of apps, texts, social media and mobile-friendly websites.
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Be a Telephone Superstar
CourseThe telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.
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How to Prevent Client Complaints and Bad Reviews
CourseOnly 20% of negative comments are about the veterinary care provided, with most related to service issues or billing concerns. Learn how to be professional and gracious in your response. Get templates that let you personalize responses.
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Phone Scripts That Gain New Clients
CourseLearn how to make emotional connections with prospective clients, ask questions to determine which medical services the pet will need, describe services before prices, and ask for the appointment.
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Dental Promotions That Boost Compliance
CourseInstead of offering discounts, turn every month into dental month. Get easy dental promotions that could prompt more clients to accept needed patient care.
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Lead Clients’ Decisions with Yes-or-Yes Choices
CourseIf you’re tired of negotiating with clients over professional services and products, change your approach. Guide clients' decisions with the two-yes-options technique.
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Be Efficient in the Exam Room
CourseYour goal is to see the maximum number of patients per hour, delivering quality care and healthy profits. How you use each minute impacts client compliance, productivity, and revenue.
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Callers Hate to Hold: Solutions to Manage Hold Time
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Take the Fear Out of Anesthesia
CourseVeterinarians often blame price as the obstacle to procedures when fear of anesthesia may be the culprit. Your ability to confidently explain anesthetic protocols and address pet owners’ concerns will sway their decisions.