Products
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Follow-Up Calls That Increase Patient Visits
CourseGet scripts and tips for effective callbacks about hospitalized patients, progress exams, overdue care, drug monitoring, chronic conditions, and clients who don’t schedule procedures on the day of diagnosis. Callbacks will increase care and revenue.
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Creating the 5-Star Experience for Surgery and Dentistry
CourseLearn to create 5-star experiences when you present treatment plans before admission, assign a "care pair" as a personal contact on procedure day, schedule admission and discharge appointments, complete consents in advance, and send confirmations.
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Ways Receptionists Can Market Your Practice
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Take Control of Scheduling Calls
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Look and Talk Like a Veterinary Professional
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Secrets to Lead Phone Shoppers to Become New Clients
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6 Awkward Client Conversations: Respond Like a Pro
CourseLearn how to respond to clients who want to feed pets raw diets, don't use heartworm preventatives in winter, don't use flea preventatives for indoor cats, buy vaccines from low-cost providers, have a fear of anesthesia, and ask to price match drugs.
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How to Get to YES for Dentistry
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Creating the 5-Star Experience Over the Phone
CourseLearn how to answer calls promptly, personalize the call experience, lead callers to make appointments, and be an amazing listener.
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5 Phone Mistakes Receptionists Make
CourseGet solutions to these mistakes: 1. Greeting callers abruptly, 2. Ignoring callers’ emotions and failing to engage, 3. Failing to listen and slipping into spiel mode, 4. Killing the service experience, and 5. Missing opportunities to schedule now.
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Best Practices for Financial Conversations
CourseLearn how to assess whether clients have financial concerns, explain fees with confidence, share financial policies and payment choices, and ask for commitments to treat. Get tips on showing empathy and resources if clients need help affording care.
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Own the Phone: How to Lead Conversations
CourseLearn how to begin calls with welcoming attitudes, show enthusiasm and empathy, lead the pace of calls, and manage hold time efficiently.