Own the Phone: How to Lead Conversations
Learn how to begin calls with welcoming attitudes, show enthusiasm and empathy, lead the pace of calls, and manage hold time efficiently.
Course curriculum
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Video: Own the Phone: How to Lead Conversations
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Handout: Own the Phone: How to Lead Conversations
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Quiz: Own the Phone: How to Lead Conversations
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About this course
- 3 lessons
- 1 hour of video content