Products
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The 10 Best Receptionist Tips EVER
CourseClients who have excellent experiences spend 140% more. Learn 10 tips from what to say when clients can’t get an appointment right away to the #1 question to ask to keep exams on time.
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How Millennial Receptionists Can Be Confident Communicators
CourseLearn how to coach millennials in soft skills. Discover what they want from an employer and continuous learning you can provide. Includes a job description for a client care coordinator with millennial-focused duties.
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How CSRs Can Save 6 Hours a Day
CourseLearn ways to increase efficiency and productivity, including shorter call times, text and email templates for common client questions, sort and organize emails, and streamline checkout.
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20 Perfect Phone Scripts
CourseGet 20 phone scripts your team will use daily. Learn the right words to use for greetings, placing callers on hold, leading scheduling calls, connecting calls to the medical team, and engaging callers. Non-CE eligible.
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The Top 6 Skills for New CSRs
CourseLearn how to 1) Let callers hear your smile, 2) Manage multiple callers, 3) Lead scheduling conversations for concise calls, 4) Show enthusiasm and empathy over the phone and in person, 5) Embrace technology, and 6) Show value for fees.
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End the Phone Frenzy
CourseLearn to manage multiple lines and techniques to place callers on hold. Identify which calls you can shift to texts, emails, and online or app tools. Get new ways to answer phones, including remote answering and setting up a phone center.
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Phone and Productivity Skills for CSRs: 6 Courses
BundleElevate your client service team's phone and scheduling skills. Packed with scripts, your CSRs will learn the right words to say and ways to better manage phone time. Learn productivity tips that are lifesavers when you're short-staffed.
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Must-Have Skills for Client Service Teams: 3 Courses
BundleSupport your client service team with training they will immediately use. Get 20 phone scripts with the right words to say, everything they need to know about scheduling appointments and surgeries, and how to handle challenging callers.
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The Efficient Front Office: 6 Courses
BundleBring calm to the chaos at your hospital with our best courses on front-office efficiency. Learn how to triage calls, respond when callers challenge you, improve appointment scheduling, manage hold time, and turn calls into texts.
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Essential Phone Skills: 6 Courses
BundleThe telephone is the front door of your veterinary hospital. Callers form an impression of your practice within 7 seconds. Answering phones requires compassion, empathy, and professionalism. Train new hires and refresh phone skills of seasoned staff.
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Fundamental Phone Skills: 3 Courses
BundleBuild skills so your client service team creates exceptional phone experiences with clients. Packed with scripts, CSRs will learn how to triage calls, lead phone conversations, engage callers, connect calls to the medical team, and manage hold time.
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4 Phone Scenarios Every CSR Should Master
CourseLearn how to be the boss of scheduling calls for shorter call times, triage calls for urgent care and emergencies, handle clients who demand same-day appointments, and quote prices over the phone. This course is 1 hour of CE credit.