Products
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5 Phone Mistakes Receptionists Make
CourseGet solutions to these mistakes: 1. Greeting callers abruptly, 2. Ignoring callers’ emotions and failing to engage, 3. Failing to listen and slipping into spiel mode, 4. Killing the service experience, and 5. Missing opportunities to schedule now.
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Own the Phone: How to Lead Conversations
CourseLearn how to begin calls with welcoming attitudes, show enthusiasm and empathy, lead the pace of calls, and manage hold time efficiently.
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5 Golden Rules to Impress Callers
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Be a Telephone Superstar
CourseThe telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.
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Callers Hate to Hold: Solutions to Manage Hold Time
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How to Train a New Receptionist
CourseLearn how to start strong on the first day of employment, which skills to teach, and assign a mentor to instill confidence.
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8 Essential Skills Every Receptionist Should Master
CourseMake yourself a rock-star receptionist with these 8 essential skills: Communication, Multitasking, Prioritizing, Organization, Computer skills, Interpersonal skills, Problem solver, and Dependable.
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How to Handle Challenging Callers
CourseLearn how to resolve issues when a caller demands to talk with the doctor, has a sick pet but your schedule is full, overshares info when scheduling, and needs a refill immediately.
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How to Engage Callers
CourseBuilding rapport and trust with callers is a core communication skill. Learn how to use caller and pet names, be inquisitive, share your personality, and provide straight-forward answers.
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Book Now: Get New Clients to Schedule
CourseYour client service team drives the growth of your practice. Discover how to engage callers, ask questions so you share accurate fees rather than over or under quoting, explain standards of care, show value for fees, and invite callers to book now.
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How to Triage Phone Calls
CourseYou need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
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Control the Chaos: Ways Your Client Service Team Can Work Smarter
CourseHelp CSRs work smarter with better ways to manage texts/emails/voicemails, daily checklists, calendar tools for administrative tasks, and productivity shortcuts.