Products
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Get Your Pharmacy Back
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Book Now: Get New Clients to Schedule
CourseYour client service team drives the growth of your practice. Discover how to engage callers, ask questions so you share accurate fees rather than over or under quoting, explain standards of care, show value for fees, and invite callers to book now.
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Get Clients to Accept Dental Treatments
CourseHelp clients “see” dental problems with persuasive teaching tools. Learn how to alleviate fear of anesthesia. Get scripts to ask clients to book treatment now and overcome price concerns.
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Calm Fractious Clients With These 10 Perfect Phrases
CourseEven the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. Get conflict-resolution solutions for 10 stressful situations.
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Word Makeovers That End Client Confusion
CourseWhen clients are confused, they decline care. Learn to recognize body language that signals confusion or worry, show empathy and confidence, and get word makeovers for top blunders.
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Surefire Ways to Increase Refills and Make More Money
CourseGet strategies to keep prescription sales in your practice. Cut the volume of calls with text, email, and app refill reminders (includes templates). Set up auto refills to lockdown future sales.
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When Clients Behave Badly: Do This
CourseWhile everyone has an occasional bad day, some clients behave badly every time they visit your hospital. Learn to manage: The no-show client, The explosive client, The undecided client, The time-sucking client, The know-it-all (1 hour CE credit).
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Overcoming the "I Can't Afford It" Objection
CourseLearn how to explain diagnoses, use body language and teaching tools, get scripts to talk about fees, ask for signed consents, and ways to respond when clients can’t afford care.
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How to Compete With Online Pharmacies
CourseFind out the #1 pharmacy operation mistake that costs you thousands and how to fix it. Drive sales with in-clinic sales, curbside pickup, and online pharmacy. Get templates for text, app, and email messages to promote refills and auto shipments.
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5 Ways to Improve Checkout
CourseFront-desk checkout takes 7 to 10 minutes. Discover how to shorten the process. Learn how to present invoices, collect deposits for surgeries and emergencies, implement exam room checkout, and use digital payments. This course is 1 hour of CE credit.
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How to Answer, "How Much Is...?"
CourseProvide clear, confident answers about your hospital’s fees. Learn how to present treatment plans, turn phone shoppers into new clients, explain the cost of drugs, and create value when accepting payments. (1 hour CE credit)
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What to Say When You Raise Prices
CourseCosts are rising everywhere, from gas to groceries. Learn how to review and raise prices regularly. Get markup benchmarks to stay competitive. Get scripts of what staff should say to explain price increases. (1 hour CE credit)