Products
-
10 Ways to Educate Clients About Dentistry
CourseLearn how to engage clients so they understand the need for pets' dental treatments. Get tips on teaching tools, presenting treatment plans, scheduling procedures on the day of diagnosis, and sharing financial solutions.
-
Managing Bad Clients
CourseDiscover how to manage Google-seekers, discount divas, and obnoxious smartphone users. Learn how to acknowledge pet owners’ concerns, and then provide solutions.
-
How to Prevent Client Complaints and Bad Reviews
CourseOnly 20% of negative comments are about the veterinary care provided, with most related to service issues or billing concerns. Learn how to be professional and gracious in your response. Get templates that let you personalize responses.
-
Dental Promotions That Boost Compliance
CourseInstead of offering discounts, turn every month into dental month. Get easy dental promotions that could prompt more clients to accept needed patient care.
-
Lead Clients’ Decisions with Yes-or-Yes Choices
CourseIf you’re tired of negotiating with clients over professional services and products, change your approach. Guide clients' decisions with the two-yes-options technique.
-
Take the Fear Out of Anesthesia
CourseVeterinarians often blame price as the obstacle to procedures when fear of anesthesia may be the culprit. Your ability to confidently explain anesthetic protocols and address pet owners’ concerns will sway their decisions.
-
Are Your Wiggle Words Killing Compliance?
CourseDiscover makeovers for wiggle words that will improve compliance. Get scripts that guide clients’ decisions.
-
How to Train a New Receptionist
CourseLearn how to start strong on the first day of employment, which skills to teach, and assign a mentor to instill confidence.
-
Master the Art of Presenting Treatment Plans
CourseLearn how to establish rapport and gather information from pet owners, understand how people learn, use positive body language and visual aids, and involve clients in shared decision-making.
-
Change Your Approach: Every Month Is Dental Month
CourseUnderstand the consequences of discounting services. Learn pricing strategies to encourage early treatment and incentives that will entice clients to accept pets’ treatment. Get a script of what to tell clients when you stop the discount.
-
It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
-
Capture Compliance in the Exam Room
CourseCheckups are the cornerstone of preventive medicine. Learn how to drive compliance during scheduling calls, confirmations, and exam conversations. See how early detection increases dentistry and treatments of chronic conditions.