Products
-
Exam Communication Mastery
CourseGet strategies and scripts to increase compliance for preventive services, products, and procedures. Understand body language and how to use it in exam conversations. Present treatment plans so clients accept care. 2 hours CE credit.
-
How to Deal with Jerks
CourseEmotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy. 1 hour CE credit.
-
Create a Better Checkout Experience
CourseGet scripts to present invoices for preventive care, sick patients, chronic conditions, and surgery. Discover trends in mobile payments and exam room checkout. Find out the importance of multiple payment options. (Non-CE eligible)
-
15 Communication Skills for Veterinary Teams
CourseEvery team member must be an effective communicator for pets to get needed medical care. Get 15 communication skills, including phone greetings, history questions, verbalizing exams, recommending blood work, presenting invoices, and more.
-
Preparing Clients for Surgery and Dentistry
CourseLearn how to present treatment plans and lead clients to book procedures on the day of diagnosis. Discover best practices for admission and discharge appointments. Get scripts for dental and surgical confirmations. (Non-CE eligible)
-
The Team’s Role in Promoting Dentistry
CourseLearn how to use a point system to schedule procedures, answer phone shoppers' dental questions, send confirmations, get callback scripts for clients who didn't book, set discharge appointments, and collect payment to show value. (Non-CE eligible)
-
4 Easy Steps to Turn Price Shoppers Into New Clients
CourseA trained and confident CSR could generate $6,000 per month in new business. Learn how to ask caller and pet names, ask questions to determine needs, explain services before prices, and ask for the appointment. (Non-CE eligible)
-
Creating the 5-Star Experience in the Exam Room
CourseThe exam room is your classroom. Learn how to use body language, teaching tools, tailor your approach to generations, history questions, and manage doctor-technician time for productivity.
-
10 Ways to Get Cats to Return for Care
CourseGet 10 easy strategies to grow the number of feline patients you see. Learn about amenities that create a welcoming hospital environment, lead clients to forward book their cats' next exams, and show value for preventive care. (Non-CE eligible)
-
Ways Receptionists Can Market Your Practice
Course -
Look and Talk Like a Veterinary Professional
Course -
Best Practices for Financial Conversations
CourseLearn how to assess whether clients have financial concerns, explain fees with confidence, share financial policies and payment choices, and ask for commitments to treat. Get tips on showing empathy and resources if clients need help affording care.