Products
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It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
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Capture Compliance in the Exam Room
CourseCheckups are the cornerstone of preventive medicine. Learn how to drive compliance during scheduling calls, confirmations, and exam conversations. See how early detection increases dentistry and treatments of chronic conditions.
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How to Triage Phone Calls
CourseYou need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
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Get Clients to Accept Dental Treatments
CourseHelp clients “see” dental problems with persuasive teaching tools. Learn how to alleviate fear of anesthesia. Get scripts to ask clients to book treatment now and overcome price concerns.
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Calm Fractious Clients With These 10 Perfect Phrases
CourseEven the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. Get conflict-resolution solutions for 10 stressful situations.
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Word Makeovers That End Client Confusion
CourseWhen clients are confused, they decline care. Learn to recognize body language that signals confusion or worry, show empathy and confidence, and get word makeovers for top blunders.
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The 10 Best Receptionist Tips EVER
CourseClients who have excellent experiences spend 140% more. Learn 10 tips from what to say when clients can’t get an appointment right away to the #1 question to ask to keep exams on time.
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How Millennial Receptionists Can Be Confident Communicators
CourseLearn how to coach millennials in soft skills. Discover what they want from an employer and continuous learning you can provide. Includes a job description for a client care coordinator with millennial-focused duties.
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How to Turn Time-Sucking Calls Into Texts
CourseUncover more than 15 ways to use texting to boost your revenue and delight clients, including prompting refills, confirming appointments, sharing surgical patient photos, dosing reminders, and texting callbacks.
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When Clients Behave Badly: Do This
CourseWhile everyone has an occasional bad day, some clients behave badly every time they visit your hospital. Learn to manage: The no-show client, The explosive client, The undecided client, The time-sucking client, The know-it-all (1 hour CE credit).
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Overcoming the "I Can't Afford It" Objection
CourseLearn how to explain diagnoses, use body language and teaching tools, get scripts to talk about fees, ask for signed consents, and ways to respond when clients can’t afford care.
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Technology Tools Every Practice Needs
CourseGet advice from managers who discovered game-changing technology that improves efficiency and employees can’t do without. Learn shortcuts to text clients, faster ways to update records, and speed up your refill process. This course is 1 hour of CE.