Products
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Be a Telephone Superstar
CourseThe telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.
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How to Prevent Client Complaints and Bad Reviews
CourseOnly 20% of negative comments are about the veterinary care provided, with most related to service issues or billing concerns. Learn how to be professional and gracious in your response. Get templates that let you personalize responses.
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Dental Promotions That Boost Compliance
CourseInstead of offering discounts, turn every month into dental month. Get easy dental promotions that could prompt more clients to accept needed patient care.
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Lead Clients’ Decisions with Yes-or-Yes Choices
CourseIf you’re tired of negotiating with clients over professional services and products, change your approach. Guide clients' decisions with the two-yes-options technique.
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Be Efficient in the Exam Room
CourseYour goal is to see the maximum number of patients per hour, delivering quality care and healthy profits. How you use each minute impacts client compliance, productivity, and revenue.
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Take the Fear Out of Anesthesia
CourseVeterinarians often blame price as the obstacle to procedures when fear of anesthesia may be the culprit. Your ability to confidently explain anesthetic protocols and address pet owners’ concerns will sway their decisions.
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Are Your Wiggle Words Killing Compliance?
CourseDiscover makeovers for wiggle words that will improve compliance. Get scripts that guide clients’ decisions.
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How to Train a New Receptionist
CourseLearn how to start strong on the first day of employment, which skills to teach, and assign a mentor to instill confidence.
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Master the Art of Presenting Treatment Plans
CourseLearn how to establish rapport and gather information from pet owners, understand how people learn, use positive body language and visual aids, and involve clients in shared decision-making.
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Change Your Approach: Every Month Is Dental Month
CourseUnderstand the consequences of discounting services. Learn pricing strategies to encourage early treatment and incentives that will entice clients to accept pets’ treatment. Get a script of what to tell clients when you stop the discount.
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8 Essential Skills Every Receptionist Should Master
CourseMake yourself a rock-star receptionist with these 8 essential skills: Communication, Multitasking, Prioritizing, Organization, Computer skills, Interpersonal skills, Problem solver, and Dependable.
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60 Client Service Ideas in 60 Minutes
CourseGet facts about clients' expectations and how you can exceed their perceptions with 60 easy-to-implement ideas in 60 minutes. Discover ideas for your client-care team, medical team, and hospital managers.