Products
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Exam Communication Mastery
CourseGet strategies and scripts to increase compliance for preventive services, products, and procedures. Understand body language and how to use it in exam conversations. Present treatment plans so clients accept care. 2 hours CE credit.
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What to Say When Clients Challenge You
CourseHow to respond when clients turn into bullies and verbally abuse staff, arrive late for appointments, demand appointments when your schedule is full, and argue over drug-monitoring tests. (Non-CE eligible)
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Creating the Client Experience for Dentistry
CourseDiscover ways to show value for professional dental care, how to present dental treatment plans, and follow up with callbacks and reminders.
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Creating a Comforting Euthanasia Experience
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Communicating with Confidence About Nutrition
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How to Increase Preventive Care Visits
CourseLearn how to educate pet owners about the importance of regular checkups, increase cat visits, and remind for preventive exams with emails, texts, and calls.
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How to Deal with Jerks
CourseEmotions can easily escalate during conversations with clients. Learn how to respond to High-Maintenance Helen, F-Bomb Frank, Just-Do-Everything Ed, Price-Sensitive Paula, Dental Dodging Dan, and No-Money Nancy. 1 hour CE credit.
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15 Communication Skills for Veterinary Teams
CourseEvery team member must be an effective communicator for pets to get needed medical care. Get 15 communication skills, including phone greetings, history questions, verbalizing exams, recommending blood work, presenting invoices, and more.
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How to Talk to Clients About Money
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10 Phone Skills Every Receptionist Should Know
CourseLearn how to answer the phone with a smile, place callers on hold, juggle multiple lines, take messages, and connect calls to the medical team. Get tips on scheduling calls, confirming exams and surgeries, and turning price shoppers into new clients.
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Creating the Perfect Veterinary Visit
CourseLearn to manage scheduling calls, set expectations at check-in and in the exam room, efficiently use exam time, schedule the next exam at checkout, collect payment, and set reminders and callbacks.
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Preparing Clients for Surgery and Dentistry
CourseLearn how to present treatment plans and lead clients to book procedures on the day of diagnosis. Discover best practices for admission and discharge appointments. Get scripts for dental and surgical confirmations. (Non-CE eligible)