Products
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It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
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Get Your Pharmacy Back
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How to Master Forward Booking
CourseGet insider advice from dentists. Find out what to tell clients to lead them to forward book, prevent no-shows with serial confirmations, and tips to organize your future schedule.
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Calm Fractious Clients With These 10 Perfect Phrases
CourseEven the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. Get conflict-resolution solutions for 10 stressful situations.
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Control the Chaos: Ways Your Client Service Team Can Work Smarter
CourseHelp CSRs work smarter with better ways to manage texts/emails/voicemails, daily checklists, calendar tools for administrative tasks, and productivity shortcuts.
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Surefire Ways to Increase Refills and Make More Money
CourseGet strategies to keep prescription sales in your practice. Cut the volume of calls with text, email, and app refill reminders (includes templates). Set up auto refills to lockdown future sales.
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End Drop-Off Disasters: How to Do Admissions and Discharges
CourseStop the morning chaos. Learn how to schedule admission and discharge appointments, prioritize check-ins, get paperwork done ahead, and send confirmations that set expectations.
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How to Turn Time-Sucking Calls Into Texts
CourseUncover more than 15 ways to use texting to boost your revenue and delight clients, including prompting refills, confirming appointments, sharing surgical patient photos, dosing reminders, and texting callbacks.
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When Clients Behave Badly: Do This
CourseWhile everyone has an occasional bad day, some clients behave badly every time they visit your hospital. Learn to manage: The no-show client, The explosive client, The undecided client, The time-sucking client, The know-it-all (1 hour CE credit).
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How CSRs Can Save 6 Hours a Day
CourseLearn ways to increase efficiency and productivity, including shorter call times, text and email templates for common client questions, sort and organize emails, and streamline checkout.
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Overcoming the "I Can't Afford It" Objection
CourseLearn how to explain diagnoses, use body language and teaching tools, get scripts to talk about fees, ask for signed consents, and ways to respond when clients can’t afford care.
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How to Compete With Online Pharmacies
CourseFind out the #1 pharmacy operation mistake that costs you thousands and how to fix it. Drive sales with in-clinic sales, curbside pickup, and online pharmacy. Get templates for text, app, and email messages to promote refills and auto shipments.