Products
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When You Can’t Handle the Tsunami of New Clients
CourseOverwhelmed with new clients? Get scheduling solutions to fit new clients into an overloaded schedule. Use digital timesavers for new client registration and patient histories. Set 5-star first impressions that lead to client retention.
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Deliver 5-Star Curbside Care Experiences
CourseCurbside care challenges created overworked veterinary teams and quick-tempered clients. Get scripts and confirmations so clients know what to do upon arrival. Discover timesavers with online history forms, digital consents, app checkout, and more.
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Cut Curbside Care Time in Half
CourseLearn how to set client expectations for curbside care. Save time with text confirmations, online forms, contactless payment, and defined roles so your team is not constantly running around.
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Smart Ways to Manage Refills
CourseLearn how to set up refill reminders, create a refill process, use instant rebates to beat outside pharmacies, and speed payment through apps and stored credit cards. Shrink outside prescription approvals. This course is 1 hour of CE credit.
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Career Paths: A Guide to Implementing Job Levels
CourseLearn to upskill employees with job tiers for client service representatives, veterinary assistants, and technicians. Find out what to pay as employees advance. Includes 30+ downloads of skill checklists and tests. (1 hour CE credit)
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Technology Tools Every Practice Needs
CourseGet advice from managers who discovered game-changing technology that improves efficiency and employees can’t do without. Learn shortcuts to text clients, faster ways to update records, and speed up your refill process. This course is 1 hour of CE.
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5 Ways to Improve Checkout
CourseFront-desk checkout takes 7 to 10 minutes. Discover how to shorten the process. Learn how to present invoices, collect deposits for surgeries and emergencies, implement exam room checkout, and use digital payments. This course is 1 hour of CE credit.
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Be the Boss of Your Schedule
CourseWhen clients run your schedule, you get CHAOS! Learn 3 appointment types to pre-block in doctors’ schedules, organize appointments for efficient workflow, manage late-arriving clients, and lead scheduling calls. This course is 1 hour of CE credit.
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How to Answer, "How Much Is...?"
CourseProvide clear, confident answers about your hospital’s fees. Learn how to present treatment plans, turn phone shoppers into new clients, explain the cost of drugs, and create value when accepting payments. (1 hour CE credit)
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What to Say When You Raise Prices
CourseCosts are rising everywhere, from gas to groceries. Learn how to review and raise prices regularly. Get markup benchmarks to stay competitive. Get scripts of what staff should say to explain price increases. (1 hour CE credit)
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Survival Tips When You’re Short-Staffed
CourseA study found 35% of veterinarians and technicians will quit in the next 3 to 5 years, along with 27% of client service representatives. Get 10 efficiency tips you can implement now. (1 hour CE credit)