Products
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Creating the 5-Star Experience for Surgery and Dentistry
CourseLearn to create 5-star experiences when you present treatment plans before admission, assign a "care pair" as a personal contact on procedure day, schedule admission and discharge appointments, complete consents in advance, and send confirmations.
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Ways Receptionists Can Market Your Practice
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Best Practices for Financial Conversations
CourseLearn how to assess whether clients have financial concerns, explain fees with confidence, share financial policies and payment choices, and ask for commitments to treat. Get tips on showing empathy and resources if clients need help affording care.
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10 Ways to Educate Clients About Dentistry
CourseLearn how to engage clients so they understand the need for pets' dental treatments. Get tips on teaching tools, presenting treatment plans, scheduling procedures on the day of diagnosis, and sharing financial solutions.
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Managing Bad Clients
CourseDiscover how to manage Google-seekers, discount divas, and obnoxious smartphone users. Learn how to acknowledge pet owners’ concerns, and then provide solutions.
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What Millennial Clients Want from Your Veterinary Clinic
CourseMillennials are the largest pet-owing group and spend more on veterinary care. Learn how to communicate in millennials’ preferred platforms of apps, texts, social media and mobile-friendly websites.
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How to Prevent Client Complaints and Bad Reviews
CourseOnly 20% of negative comments are about the veterinary care provided, with most related to service issues or billing concerns. Learn how to be professional and gracious in your response. Get templates that let you personalize responses.
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Dental Promotions That Boost Compliance
CourseInstead of offering discounts, turn every month into dental month. Get easy dental promotions that could prompt more clients to accept needed patient care.
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Be Efficient in the Exam Room
CourseYour goal is to see the maximum number of patients per hour, delivering quality care and healthy profits. How you use each minute impacts client compliance, productivity, and revenue.
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How to Train a New Receptionist
CourseLearn how to start strong on the first day of employment, which skills to teach, and assign a mentor to instill confidence.
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Change Your Approach: Every Month Is Dental Month
CourseUnderstand the consequences of discounting services. Learn pricing strategies to encourage early treatment and incentives that will entice clients to accept pets’ treatment. Get a script of what to tell clients when you stop the discount.
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60 Client Service Ideas in 60 Minutes
CourseGet facts about clients' expectations and how you can exceed their perceptions with 60 easy-to-implement ideas in 60 minutes. Discover ideas for your client-care team, medical team, and hospital managers.