Products
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How to Tame Rude Clients
CourseYou want mutually respectful client relationships, but some pet owners are challenging. Get solutions to manage Texting Teresa, Bossy Bob, Internet Irene, Suspicious Suzie, Price-Match Paul, and Expletive Ed.
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How to Handle Challenging Callers
CourseLearn how to resolve issues when a caller demands to talk with the doctor, has a sick pet but your schedule is full, overshares info when scheduling, and needs a refill immediately.
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It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
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How to Succeed with Demanding Clients
CourseYour team strives for mutually respectful client relationships but sometimes pet owners are RIDICULOUS! Learn how to be a problem-solver in 6 demanding client situations.
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Calm Fractious Clients With These 10 Perfect Phrases
CourseEven the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. Get conflict-resolution solutions for 10 stressful situations.
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Word Makeovers That End Client Confusion
CourseWhen clients are confused, they decline care. Learn to recognize body language that signals confusion or worry, show empathy and confidence, and get word makeovers for top blunders.
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When Clients Behave Badly: Do This
CourseWhile everyone has an occasional bad day, some clients behave badly every time they visit your hospital. Learn to manage: The no-show client, The explosive client, The undecided client, The time-sucking client, The know-it-all (1 hour CE credit).
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Overcoming the "I Can't Afford It" Objection
CourseLearn how to explain diagnoses, use body language and teaching tools, get scripts to talk about fees, ask for signed consents, and ways to respond when clients can’t afford care.
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How to Compete With Online Pharmacies
CourseFind out the #1 pharmacy operation mistake that costs you thousands and how to fix it. Drive sales with in-clinic sales, curbside pickup, and online pharmacy. Get templates for text, app, and email messages to promote refills and auto shipments.
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7 Strategies to Calm Angry Clients
CourseYou need conflict-resolution strategies to save your sanity and rescue client relationships. Learn how to manage explosive clients, keep your cool, actively listen, control the discussion, and present solutions. (Non-CE eligible)