Products
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Scheduling Mastery
CourseLearn how to organize your schedule for efficiency, prevent no-shows, guidelines for doctor and technician appointments, and best practices for online scheduling tools. Includes cancellation/no-show/late policy. (2 hours CE credit)
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Everything You Need to Know About Scheduling
CourseLearn when to send reminders and confirmations and what they should say. Get guidelines for doctor and tech appointments. Organize appointments for efficient flow. Use a point system to book procedures. (1 hour CE credit)
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Create a Better Checkout Experience
CourseGet scripts to present invoices for preventive care, sick patients, chronic conditions, and surgery. Discover trends in mobile payments and exam room checkout. Find out the importance of multiple payment options. (Non-CE eligible)
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How to Keep Doctors on Time
CourseDiscover scheduling techniques to have timely exams. Learn average wait times and what to tell clients while they wait. Find out how to rescue doctors from chatty clients. Get options to see same-day sick patients. Non-CE eligible.
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Creating the 5-Star Experience in the Exam Room
CourseThe exam room is your classroom. Learn how to use body language, teaching tools, tailor your approach to generations, history questions, and manage doctor-technician time for productivity.
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Take Control of Scheduling Calls
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Own the Phone: How to Lead Conversations
CourseLearn how to begin calls with welcoming attitudes, show enthusiasm and empathy, lead the pace of calls, and manage hold time efficiently.
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What Millennial Clients Want from Your Veterinary Clinic
CourseMillennials are the largest pet-owing group and spend more on veterinary care. Learn how to communicate in millennials’ preferred platforms of apps, texts, social media and mobile-friendly websites.
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Be a Telephone Superstar
CourseThe telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.
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Lead Clients’ Decisions with Yes-or-Yes Choices
CourseIf you’re tired of negotiating with clients over professional services and products, change your approach. Guide clients' decisions with the two-yes-options technique.
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Be Efficient in the Exam Room
CourseYour goal is to see the maximum number of patients per hour, delivering quality care and healthy profits. How you use each minute impacts client compliance, productivity, and revenue.
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Callers Hate to Hold: Solutions to Manage Hold Time
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