Products
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How to Triage Phone Calls
CourseYou need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
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How to Master Forward Booking
CourseGet insider advice from dentists. Find out what to tell clients to lead them to forward book, prevent no-shows with serial confirmations, and tips to organize your future schedule.
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Calm Fractious Clients With These 10 Perfect Phrases
CourseEven the sweetest, nicest clients have gone COVID crazy. You’ve seen more shocking client behavior than ever. Get conflict-resolution solutions for 10 stressful situations.
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Word Makeovers That End Client Confusion
CourseWhen clients are confused, they decline care. Learn to recognize body language that signals confusion or worry, show empathy and confidence, and get word makeovers for top blunders.
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Control the Chaos: Ways Your Client Service Team Can Work Smarter
CourseHelp CSRs work smarter with better ways to manage texts/emails/voicemails, daily checklists, calendar tools for administrative tasks, and productivity shortcuts.
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The 10 Best Receptionist Tips EVER
CourseClients who have excellent experiences spend 140% more. Learn 10 tips from what to say when clients can’t get an appointment right away to the #1 question to ask to keep exams on time.
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End Drop-Off Disasters: How to Do Admissions and Discharges
CourseStop the morning chaos. Learn how to schedule admission and discharge appointments, prioritize check-ins, get paperwork done ahead, and send confirmations that set expectations.
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How Millennial Receptionists Can Be Confident Communicators
CourseLearn how to coach millennials in soft skills. Discover what they want from an employer and continuous learning you can provide. Includes a job description for a client care coordinator with millennial-focused duties.
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Secrets to Keep Exams on Time
CourseLearn scheduling methods that increase productivity. Get confirmations that help clients arrive on time and complete online forms in advance. Get exam workflow charts to define who does which tasks. Non-CE eligible.
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When Clients Behave Badly: Do This
CourseWhile everyone has an occasional bad day, some clients behave badly every time they visit your hospital. Learn to manage: The no-show client, The explosive client, The undecided client, The time-sucking client, The know-it-all (1 hour CE credit).
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How CSRs Can Save 6 Hours a Day
CourseLearn ways to increase efficiency and productivity, including shorter call times, text and email templates for common client questions, sort and organize emails, and streamline checkout.
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20 Perfect Phone Scripts
CourseGet 20 phone scripts your team will use daily. Learn the right words to use for greetings, placing callers on hold, leading scheduling calls, connecting calls to the medical team, and engaging callers. Non-CE eligible.