Products
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Managing Bad Clients
CourseDiscover how to manage Google-seekers, discount divas, and obnoxious smartphone users. Learn how to acknowledge pet owners’ concerns, and then provide solutions.
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What Millennial Clients Want from Your Veterinary Clinic
CourseMillennials are the largest pet-owing group and spend more on veterinary care. Learn how to communicate in millennials’ preferred platforms of apps, texts, social media and mobile-friendly websites.
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Be a Telephone Superstar
CourseThe telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.
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How to Prevent Client Complaints and Bad Reviews
CourseOnly 20% of negative comments are about the veterinary care provided, with most related to service issues or billing concerns. Learn how to be professional and gracious in your response. Get templates that let you personalize responses.
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Lead Clients’ Decisions with Yes-or-Yes Choices
CourseIf you’re tired of negotiating with clients over professional services and products, change your approach. Guide clients' decisions with the two-yes-options technique.
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Be Efficient in the Exam Room
CourseYour goal is to see the maximum number of patients per hour, delivering quality care and healthy profits. How you use each minute impacts client compliance, productivity, and revenue.
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Callers Hate to Hold: Solutions to Manage Hold Time
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How to Tame Rude Clients
CourseYou want mutually respectful client relationships, but some pet owners are challenging. Get solutions to manage Texting Teresa, Bossy Bob, Internet Irene, Suspicious Suzie, Price-Match Paul, and Expletive Ed.
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8 Essential Skills Every Receptionist Should Master
CourseMake yourself a rock-star receptionist with these 8 essential skills: Communication, Multitasking, Prioritizing, Organization, Computer skills, Interpersonal skills, Problem solver, and Dependable.
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60 Client Service Ideas in 60 Minutes
CourseGet facts about clients' expectations and how you can exceed their perceptions with 60 easy-to-implement ideas in 60 minutes. Discover ideas for your client-care team, medical team, and hospital managers.
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It's How Much? Show Value for Fees
CourseLearn ways to show value when talking with a price shopper, explaining preventive services, sharing medication costs, presenting treatment plans for dental and surgical procedures, and collecting payment.
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Book Now: Get New Clients to Schedule
CourseYour client service team drives the growth of your practice. Discover how to engage callers, ask questions so you share accurate fees rather than over or under quoting, explain standards of care, show value for fees, and invite callers to book now.