Organizing Your Surgery ScheduleCourse
Find out how to create a pre-admission process, what confirmations should say, set admission and discharge appointments, and use a point system to budget the number of procedures. This course is 1 hour of CE credit.
5 Ways to Improve CheckoutCourse
Front-desk checkout takes 7 to 10 minutes. Discover how to shorten the process. Learn how to present invoices, collect deposits for surgeries and emergencies, implement exam room checkout, and use digital payments. This course is 1 hour of CE credit.
Be the Boss of Your ScheduleCourse
When clients run your schedule, you get CHAOS! Learn 3 appointment types to pre-block in doctors’ schedules, organize appointments for efficient workflow, manage late-arriving clients, and lead scheduling calls. This course is 1 hour of CE credit.
How to Answer, "How Much Is...?"Course
Provide clear, confident answers about your hospital’s fees. Learn how to present treatment plans, turn phone shoppers into new clients, explain the cost of drugs, and create value when accepting payments. (1 hour CE credit)
7 Strategies to Calm Angry ClientsCourse
You need conflict-resolution strategies to save your sanity and rescue client relationships. Learn how to manage explosive clients, keep your cool, actively listen, control the discussion, and present solutions. This course is 1 hour of CE credit.
What to Say When You Raise PricesCourse
Costs are rising everywhere, from gas to groceries. Learn how to review and raise prices regularly. Get markup benchmarks to stay competitive. Get scripts of what staff should say to explain price increases. (1 hour CE credit)