Creating the Perfect Veterinary VisitCourse
Learn to manage scheduling calls, set expectations at check-in and in the exam room, efficiently use exam time, schedule the next exam at checkout, collect payment, and set reminders and callbacks.
4 Easy Steps to Turn Price Shoppers Into New ClientsCourse
A trained and confident CSR could generate $6,000 per month in new business. Learn how to ask caller and pet names, ask questions to determine needs, explain services before prices, and ask for the appointment. (Non-CE eligible)
10 Ways to Get Cats to Return for CareCourse
Get 10 easy strategies to grow the number of feline patients you see. Learn about amenities that create a welcoming hospital environment, lead clients to forward book their cats' next exams, and show value for preventive care. (Non-CE eligible)
Creating the 5-Star Experience for Surgery and DentistryCourse
Learn to create 5-star experiences when you present treatment plans before admission, assign a "care pair" as a personal contact on procedure day, schedule admission and discharge appointments, complete consents in advance, and send confirmations.
What Millennial Clients Want from Your Veterinary ClinicCourse
Millennials are the largest pet-owing group and spend more on veterinary care. Learn how to communicate in millennials’ preferred platforms of apps, texts, social media and mobile-friendly websites.
Be a Telephone SuperstarCourse
The telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.