Products
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Be a Telephone Superstar
CourseThe telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Learn how to have a welcoming greeting, manage call times, and tame troublesome callers.
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Be Efficient in the Exam Room
CourseYour goal is to see the maximum number of patients per hour, delivering quality care and healthy profits. How you use each minute impacts client compliance, productivity, and revenue.
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How to Train a New Receptionist
CourseLearn how to start strong on the first day of employment, which skills to teach, and assign a mentor to instill confidence.
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How to Improve Appointment Scheduling
CourseLearn to use the flex-10 scheduling method to increase productivity, get scheduling guidelines, ways to organize the flow of exams, see sick-patients the same day, and assign doctor-technician teams.
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Book Now: Get New Clients to Schedule
CourseYour client service team drives the growth of your practice. Discover how to engage callers, ask questions so you share accurate fees rather than over or under quoting, explain standards of care, show value for fees, and invite callers to book now.
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How to Triage Phone Calls
CourseYou need to promptly and professionally respond when pet owners call with sick or injured pets. Get questions to ask to identify emergencies and how to accommodate same-day exams.
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How to Master Forward Booking
CourseGet insider advice from dentists. Find out what to tell clients to lead them to forward book, prevent no-shows with serial confirmations, and tips to organize your future schedule.
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The 10 Best Receptionist Tips EVER
CourseClients who have excellent experiences spend 140% more. Learn 10 tips from what to say when clients can’t get an appointment right away to the #1 question to ask to keep exams on time.
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End Drop-Off Disasters: How to Do Admissions and Discharges
CourseStop the morning chaos. Learn how to schedule admission and discharge appointments, prioritize check-ins, get paperwork done ahead, and send confirmations that set expectations.
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Secrets to Keep Exams on Time
CourseLearn scheduling methods that increase productivity. Get confirmations that help clients arrive on time and complete online forms in advance. Get exam workflow charts to define who does which tasks. Non-CE eligible.
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The Top 6 Skills for New CSRs
CourseLearn how to 1) Let callers hear your smile, 2) Manage multiple callers, 3) Lead scheduling conversations for concise calls, 4) Show enthusiasm and empathy over the phone and in person, 5) Embrace technology, and 6) Show value for fees.
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When You Can’t Handle the Tsunami of New Clients
CourseOverwhelmed with new clients? Get scheduling solutions to fit new clients into an overloaded schedule. Use digital timesavers for new client registration and patient histories. Set 5-star first impressions that lead to client retention.