Products
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Create a Better Checkout Experience
CourseGet scripts to present invoices for preventive care, sick patients, chronic conditions, and surgery. Discover trends in mobile payments and exam room checkout. Find out the importance of multiple payment options. (Non-CE eligible)
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15 Communication Skills for Veterinary Teams
CourseEvery team member must be an effective communicator for pets to get needed medical care. Get 15 communication skills, including phone greetings, history questions, verbalizing exams, recommending blood work, presenting invoices, and more.
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How to Talk to Clients About Money
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10 Phone Skills Every Receptionist Should Know
CourseLearn how to answer the phone with a smile, place callers on hold, juggle multiple lines, take messages, and connect calls to the medical team. Get tips on scheduling calls, confirming exams and surgeries, and turning price shoppers into new clients.
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How to Keep Doctors on Time
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Creating the Perfect Veterinary Visit
CourseLearn to manage scheduling calls, set expectations at check-in and in the exam room, efficiently use exam time, schedule the next exam at checkout, collect payment, and set reminders and callbacks.
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Preparing Clients for Surgery and Dentistry
CourseLearn how to present treatment plans and lead clients to book procedures on the day of diagnosis. Discover best practices for admission and discharge appointments. Get scripts for dental and surgical confirmations. (Non-CE eligible)
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The Team’s Role in Promoting Dentistry
CourseLearn how to use a point system to schedule procedures, answer phone shoppers' dental questions, send confirmations, get callback scripts for clients who didn't book, set discharge appointments, and collect payment to show value. (Non-CE eligible)
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4 Easy Steps to Turn Price Shoppers Into New Clients
CourseA trained and confident CSR could generate $6,000 per month in new business. Learn how to ask caller and pet names, ask questions to determine needs, explain services before prices, and ask for the appointment. (Non-CE eligible)
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Client Service Lessons from Golden Retrievers
CourseLearn how you could adopt Golden Retriever traits to have a thriving veterinary practice with likeminded Golden clients. Your team will be inspired by this course packed with easy and affordable client service ideas. (Non-CE eligible)
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Creating the 5-Star Experience in the Exam Room
CourseThe exam room is your classroom. Learn how to use body language, teaching tools, tailor your approach to generations, history questions, and manage doctor-technician time for productivity.
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10 Ways to Get Cats to Return for Care
CourseGet 10 easy strategies to grow the number of feline patients you see. Learn about amenities that create a welcoming hospital environment, lead clients to forward book their cats' next exams, and show value for preventive care. (Non-CE eligible)